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'Contact Notes' feature is expected to be launched for WhatsApp business users initially

WhatsApp, a popular messaging app, has added more business-driven features to its platform, including Communities, business profiles, and Facebook Shops Integration. Recently, the app has been working on a feature that allows business users to attach a message to their notes, which can be used to save specific messages with more details. 

Additionally, a similar feature has been spotted on the WhatsApp web client that lets users attach notes to each contact, allowing for personalized information to be added to contact details for future reference.

The contact notes feature is expected to be launched for business users initially, as indicated by the "This is a business account" label in the test account's description and the note field prompt that reads "Add notes about your customer". This exclusivity highlights the value that WhatsApp places on its business users. The feature will enable business owners to save customer contact details, enriched with personal information such as location, preferences, or even birthdays. This potential for personalized data storage can also greatly enhance customer service, allowing businesses to tailor their interactions to individual customer needs and preferences.

The contact notes feature is set to land on the WhatsApp Web with a future update, and business owners with a WhatsApp business account are encouraged to keep an eye on upcoming updates. This feature is a significant enhancement for WhatsApp business accounts, providing value and personalization for businesses using the platform.

The feature will enable business owners to save customer contact details, enriched with personal information such as location, preferences, or even birthdays
The feature will enable business owners to save customer contact details, enriched with personal information such as location, preferences, or even birthdays
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